Refund Policy

• Changed your mind? Cancel within 14 days of your first subscription, or of a yearly renewal, and you get all your money back, with nothing deducted.
• After that you can cancel at any time. You keep your plan until the end of the period you’ve paid for, then move to the free plan. You won’t be charged again.
• If something’s wrong with the service, your legal rights apply whenever it happens. Nothing here reduces them.

Paid plans aren’t on sale yet, so nobody is being charged today. This policy applies from the day they start. The free plan costs nothing, so it has nothing to refund, and the free trial of Pro doesn’t ask for a card and can’t turn into a paid plan unless you choose to subscribe.

You have 14 days to cancel for any reason, without explaining why, and get a full refund. The 14 days start on:

• the day you first take out a paid plan, monthly or yearly;
• the day a yearly plan renews.

We won’t deduct anything for the days you used the service or the AI features you ran during those 14 days.

If you cancel and later subscribe again, you still have your legal right to cancel within 14 days. On that later subscription, if you asked us to start straight away, we may keep an amount in proportion to the days you used, as the law allows.

Any one of these works, and none of them will ask you to speak to anyone:

• from your account in MYILMEX, online;
• by emailing amaan@myilmex.onmicrosoft.com from the address on your account, or sending any other clear statement that you want to cancel;
• by post to MYILMEX LTD, 14 Derby Road, Stapleford, Nottingham, England, NG9 7AA, using the form at the end of this page if you’d like. You don’t have to use it.

To cancel within the 14 days, it’s enough to send your message before the 14 days run out.

We refund you using the same payment method you paid with, unless you expressly agree otherwise, and at no cost to you. It will be done without undue delay and within 14 days of the day you tell us you’re cancelling. Your bank may take a few more days to show it.

You can still cancel at any time, online, and you won’t be charged again. Because the plan keeps running until the end of the period you’ve paid for, we don’t normally refund part of a month or part of a year.

You will get a refund if:

• we charged you by mistake, or charged you twice;
• we close your paid plan or withdraw the service, and it isn’t because you broke our Terms. You’ll get back the unused part of what you paid;
• we raise your price and you cancel before the new price applies. You’re never charged the higher price, and a yearly plan you’ve already paid for keeps its price until it ends;
• the service is faulty, as described below.

The law says the service must be provided with reasonable care and skill, and must match how we describe it. If it doesn’t, you can ask us to put it right. If we can’t do that within a reasonable time and without significant inconvenience to you, you can ask for a price reduction, which can be as much as a full refund. These rights don’t end after 14 days and nothing in this policy limits them.

A data provider being briefly unavailable, or a figure turning out to be wrong in a feed, won’t usually mean the service is faulty on its own: our Terms explain what we do and don’t promise. Tell us anyway and we’ll look at it fairly. Losses on your investments aren’t grounds for a refund, because MYILMEX provides information and the decisions are yours.

Write to amaan@myilmex.onmicrosoft.com and we aim to reply within ten working days. If we can’t resolve it, we’ll tell you in writing, name an approved alternative dispute resolution provider and say whether we’ll use it. Citizens Advice can explain your rights for free, on 0808 223 1133 (England and Wales) or through citizensadvice.org.uk. See also the complaints section of our Terms.

The law asks us to give you this. You don’t have to use it. Complete and return it only if you want to cancel:

To MYILMEX LTD, 14 Derby Road, Stapleford, Nottingham, England, NG9 7AA, amaan@myilmex.onmicrosoft.com:

• I hereby give notice that I cancel my contract for the supply of the following service: MYILMEX subscription.
• Ordered on / received on:
• Name:
• Address:
• Signature (only if this form is sent on paper):
• Date: